Volume Lock Premium help

Manage Annual or restore and get support for Lifetime purchases through Google Play.

Manage or cancel Annual

Use Google Play to manage or cancel Volume Lock Premium. Uninstalling Volume Lock or clearing app data does not cancel a subscription.

Manage Volume Lock Premium in Google Play Open the general Google Play Subscription Center

If Google Play offered a seven-day free trial and you started it, cancel before the trial ends to avoid conversion to the paid annual subscription. Cancel before the next renewal date to stop the next annual charge. The current localized price, eligibility, and renewal terms are the terms shown by Google Play.

Restore Premium

Volume Lock has no separate account. Restore starts with completed purchases returned for the current Google Play account on the device. The app sends purchase evidence to the Volume Lock entitlement service and grants Premium only after server verification succeeds.

If restore does not find your subscription, confirm that Google Play is signed into the account that owns it, that the subscription appears in Google Play, and that Play services and network access are available. Then reopen Volume Lock and use the restore or retry action shown in Settings.

Subscription states

  • Pending purchase: Premium is not granted until Google Play reports completion and server verification succeeds.
  • Grace period: Access may continue while Google Play retries a failed renewal.
  • Account hold or payment issue: Premium may be unavailable until the verified Google Play state recovers.
  • Canceled but active: Access normally continues until the verified paid expiry.
  • Expired: Premium remains unavailable until a new active purchase is verified.
  • Refund or revocation: Access may end immediately when Google Play reports the change.

Refunds

You may contact Google Play or Volume Lock support regarding a cancellation or refund. Subscription billing and cancellation are processed through Google Play. All approved refunds are processed through Google Play. Volume Lock does not promise discretionary developer refunds. Where applicable law or a Google support process requires developer action, Volume Lock uses Google Play Console or the Google Play Developer API.

If Google Play shows an active Volume Lock subscription but Premium cannot be verified, contact support. Volume Lock will investigate promptly and restore access or provide an appropriate refund through Google Play if a developer-side failure cannot be resolved within a reasonable period.

Annual, Lifetime, and BOTH guidance

Authoritative language: English.

  • Annual management: use Google Play subscription management to cancel future renewal, update payment details, or review the Annual state. Uninstalling does not cancel Annual.
  • Lifetime management: there is no renewal to cancel and no recurring charge. Use Google Play order history and the applicable Google Play support or refund path for the one-time purchase.
  • BOTH management: canceling Annual is still required to stop its future renewals. A separately verified Lifetime purchase remains subject to its own refund, revoke, chargeback, and restore state. Canceling Annual does not itself cancel Lifetime.

Same-account restore starts from completed purchases returned by the Google Play account that owns them. After reinstall or on a second compatible device, use Restore Purchase while that account is active and allow server verification to finish. For an account mismatch, switch to the owning Google Play account through Google Play; support never requests account credentials.

A pending purchase grants no Premium access. Google Play order history may help distinguish which product completed, but support must not infer access from a screenshot or manually grant it. During a verification outage, retry later and preserve the authoritative verification path; no backend override is permitted. After a refund, revoke, or chargeback, access follows Google Play state. A repurchase after revoke is available only if Google Play presents a current eligible offer and the new purchase verifies successfully. Support does not override the authoritative state.

Support never requests purchase tokens, credentials, passwords, payment data, or authentication codes. Support may use the existing bounded order-reference procedure but must not request payment-card or bank information or login material.

Contact support

Email support with your device model, app version, approximate purchase time, and the subscription state visible in Google Play. Support may ask for a GPA.* order ID to locate a transaction.

Never send a Google password, authentication code, payment-card number, bank information, or Google Play purchase token.

volumelockkapp@gmail.com